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Your 116bgd account wallet connects directly to Rocket and Upay, so adding funds or requesting a payout follows the same steps you already use on your mobile. Find the deposit counter, withdrawal queue and transaction history all inside your signed-in account area — no separate app, no third-party redirect needed.
Adding money to your 116bgd balance starts at the deposit counter inside your signed-in account. We support Rocket and Upay as the primary local wallet rails, so the process mirrors what you already do for everyday mobile payments. Open the deposit section, pick your wallet, enter the amount that matches what you are sending from your phone, and confirm. The transaction reference generated at that point is what you use if you need to follow up with our support team.
Log into your 116bgd account and navigate to the banking or wallet section. The deposit counter is listed there — look for the deposit option rather than the withdrawal tab.
Choose the wallet you are paying from. The fields shown will match what that wallet requires — follow the instructions on screen exactly as displayed in your account.
Type the amount you want to add. Check the figure before confirming — the amount entered here must match what you send from your Rocket or Upay wallet on your phone.
Once confirmed, note the reference number shown on the confirmation screen. This reference links your wallet payment to your 116bgd balance and is needed if you contact support.
When your balance is ready to move out, the withdrawal section sits in the same account banking area as the deposit counter. We route payouts to Rocket and Upay — the wallet you use for the withdrawal should be in your name and should match the wallet details held on your account. Start by opening the withdrawal tab, then select your payout wallet, enter the amount you want transferred and follow any identity or wallet confirmation steps shown on screen.
Inside your signed-in account, go to the banking section and select the withdrawal option. You will see the available balance eligible for withdrawal displayed there.
Select Rocket or Upay as your payout destination. The wallet number must match the one registered to your 116bgd account to avoid a mismatch hold.
Key in the withdrawal amount, review the details on the confirmation screen, then submit. Do not submit the same request twice — duplicate requests can delay the queue.
Check the transaction history section for the status label on your request. If it stays in a pending state longer than indicated on screen, contact support with the reference shown.
Account verification at 116bgd follows the fields and instructions shown directly in your account profile — we do not publish a universal document checklist here because the required steps can differ depending on your account activity and the information already on file. When a check is triggered, you will see a prompt in your account area explaining what is needed at that point.
When your account requires a check, a prompt appears in your account area. Read it carefully — the fields listed there are the specific ones your account needs, not a generic form.
Any information you submit should match the name and number on your registered Rocket or Upay wallet. Mismatches between wallet records and account data are the most common hold cause.
If the verification screen shows instructions you do not understand, contact our support team before filling anything in. They can explain what your specific account is asking for.
After completing a verification step, the status label in your account area updates. If it does not change within a reasonable period, support can confirm whether additional steps remain.
Our account banking currently supports Rocket and Upay as the active local wallet rails for Bangladesh. Both operate through your mobile number and require that the wallet is registered in your own name — this matters both for deposits and for withdrawals, where a name mismatch can hold up a payout request.
Mobile wallet deposit and withdrawal via Rocket. Use the number registered to your 116bgd account.
Upay wallet transfers for deposits and payouts. Wallet name must match your account registration.
bKash deposit available where shown on your account deposit screen. Check the screen for current availability.
Bank Transfer shown in select account configurations. Open your banking section to confirm if it is active for your account.
Every deposit or withdrawal you make through 116bgd generates a reference number that appears both on our confirmation screen and in your transaction history. Your Rocket or Upay wallet also records the transaction on its side with its own reference. When those two references exist, you have the evidence needed to trace any discrepancy.
The confirmation screen after a deposit or withdrawal shows a unique reference. Screenshot it or note it down — this is the primary identifier our support team uses to locate your transaction in the system.
Your account transaction history uses status labels such as confirmed, pending and processing. If a deposit stays pending after your wallet shows the payment sent, the reference number is what unlocks the check.
Rocket and Upay both generate a transaction record on the wallet side. Keep that receipt until the 116bgd transaction history shows the corresponding status as confirmed — it is your wallet-side proof.
If the account record and wallet receipt do not match, reach support with both reference numbers ready. That combination allows the team to trace both ends of the transaction without needing further back-and-forth.
Your account banking activity is protected through a set of checks that run on our side every time a transaction is initiated. We verify that the wallet used for a deposit or withdrawal matches the registered wallet details on the account before the transaction proceeds. Any mismatch triggers a hold rather than a silent failure, which means the funds stay traceable.
Always access your account through 116bgd directly. Bookmark the address and check the URL before entering your credentials — our banking pages never ask for your wallet PIN inside our platform.
Deposits and withdrawals are only processed when the wallet number on the transaction matches your registered account wallet. This rule blocks third-party wallets from being used against your balance.
For withdrawals above certain thresholds, your account may surface an identity confirmation step. Follow the fields shown — do not skip or work around them, as they are there to protect your payout.
Our support team is the direct route for any transaction dispute or account concern. Reach us through the published contact channel shown in your signed-in account — response is handled account-specifically, not through a generic queue.
These questions cover what our account holders ask most often about depositing, withdrawing and resolving transaction issues on 116bgd. If your question is not answered here, the support route in your signed-in account area is the direct path.
Rocket and Upay are the primary deposit wallets on 116bgd. bKash appears as an option on the deposit screen for accounts where it is active. Open the deposit section in your account to see the current list available to you.
If your Rocket wallet shows the payment sent but your 116bgd balance has not updated, check the transaction history for a pending status. Contact support with the Rocket transaction reference and the 116bgd reference from the confirmation screen.
The minimum withdrawal amount is displayed on the withdrawal screen inside your account. We do not publish a fixed figure here because it can vary by account configuration — check the withdrawal tab in your signed-in banking area for the current threshold.
A wallet number that does not match your registered account details will trigger a hold on the withdrawal request. Contact support immediately with the withdrawal reference — they can review the request before it moves further in the queue.
Follow the fields shown on the verification prompt in your account area — those fields are specific to your account, not a generic checklist. If any field is unclear, reach support before submitting so they can explain exactly what your account requires.
Your full transaction history is inside the banking section of your signed-in account. Each entry shows the date, amount, method and status label. Keep this screen accessible when you need to match a wallet receipt against an account record.