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These terms set out the rules that apply when you open and use a 116bgd account — from how your wallet is managed to how transactions with Rocket and Upay are handled. Access to and use of this platform depends on your local law and eligible regions; please read this page before you start.
By creating and using a 116bgd account, you confirm that you have read, understood and accepted these terms in full. They apply to every action you take on the platform: logging in, adding funds through Rocket or Upay, placing activity in any game or sports category, and communicating with our support team. These terms may be updated from time to time. When we make a material change, we will note the revision at the top of this page. Continued use of your account after an update means you accept the revised terms. If you do not agree to a change, you should stop using the account and contact our support team to discuss your options. Access to 116bgd and the availability of its features — including wallet deposits via Rocket, Upay and other local payment methods — depends on the laws and regulations applicable in your location. We do not represent that any feature or account function is legally available in every region. It is your responsibility to confirm that using this platform is permitted under your local law before you proceed. Where local law restricts or prohibits online gaming activity, those restrictions take precedence.
These terms apply specifically to the 116bgd account relationship — what we govern directly and where our responsibility ends. Understanding the scope helps you know which rules apply when something goes wrong or when you need to raise a question.
All login sessions, password resets, account verification steps and session management on 116bgd are within scope. If you have a dispute about access or credentials, these terms and our support routes apply directly.
Deposits and withdrawals made through payment methods configured on the platform — including Rocket and Upay — are covered. Transaction records are held in your account history; any discrepancy should be raised with our support team.
Game content supplied by studios available in the lobby, sports markets and promotional notices on the platform all fall within the scope of these terms. Rules specific to individual games are shown within each game interface.
Payment network operators such as Rocket and Upay operate under their own service terms. We are not responsible for delays, fees or restrictions imposed by those networks. Contact the relevant payment provider for issues that originate on their end.
These terms are not only obligations — they also set out what you can do. Your signed-in account area is where most of these actions happen. You can review your full transaction history, including every Rocket and Upay deposit or withdrawal, directly from the wallet section of your account. If any record appears incorrect, you have the right to raise a correction request through our support team, and we will investigate and respond. Account details such as your registered contact information can be updated through the account settings screen. For changes that require identity verification — such as updating a linked mobile wallet number — follow the steps shown in your account, and contact support if the verification fields do not respond as expected. You also have the right to request an explanation of any decision that affects your account status, including restrictions on access or transaction limits. Send that request through the live chat or email route shown in the support section of this page.
Your full account and wallet history is available in the signed-in account area. Check deposits, withdrawals and activity logs there first before contacting support.
Update contact details and linked wallet information through account settings. Identity verification steps are shown on screen; follow them as instructed.
Any question about a transaction, account restriction or term can be sent to our support team. Use the live chat or email route; reference your account ID and the relevant transaction for faster handling.
If a decision affecting your account is unclear, you can ask us to explain the basis for it. We will respond through the same channel you used to contact us.
If you have a question about these terms, a transaction discrepancy, or an account access issue, our support team is the right first contact. We handle policy and account queries through the following channels — use the one that works best for you from your device.
Open the live chat widget from any page on the site. It is the fastest way to get a response on account or transaction questions. Have your account ID and the relevant payment method — Rocket or Upay — ready to share.
For detailed policy queries or written records of a dispute, email our support address shown in the signed-in account area. Include your account ID and a clear description of the issue so we can respond accurately.
The help section inside your signed-in account covers common terms questions, transaction records and wallet verification steps. Check there first — many account and policy questions are answered without needing to contact support directly.
We apply these terms consistently across all accounts. Here is how we handle the key areas that matter most to you when using 116bgd.
Account data — including linked wallet details for Rocket and Upay — is stored and used only for the purposes described in these terms and our privacy policy. We do not share your account details with third parties outside what is needed to process your transactions.
We use session cookies to keep your login active and to remember account preferences during your visit. You can review cookie settings through your browser. Disabling essential cookies may affect account functionality and payment flows.
Your account credentials are your responsibility to protect. Do not share your password or mobile wallet verification codes with anyone. If you suspect unauthorised access, change your password immediately and contact our support team through live chat.
To request a change to your account terms, close your account, or ask about data retention, contact our support team by email or live chat. We will confirm receipt and handle your request according to the process described in these terms.
These are the questions we see most often about our terms. If your question is not covered here, reach out through live chat or email.
Yes. All transactions processed through payment methods configured on the platform — including Rocket and Upay — are governed by these terms. The payment networks themselves operate under their own separate service conditions, which you should also review for network-side issues.
We will note any material change at the top of this page before it takes effect. Continued use of your account after a revision means you accept the updated terms. If you do not agree, contact our support team before continuing to use the account.
Access to 116bgd depends on the laws and regulations that apply in your location. We do not confirm eligibility on behalf of any individual. It is your responsibility to check whether using this platform is permitted where you are before opening or continuing to use an account.
Open the wallet section of your signed-in account to check the full transaction record. If an entry appears incorrect, contact our support team by live chat or email, and include your account ID along with the transaction date and payment method. We will review and respond.
Send a written request through the email support route shown in your signed-in account area. Include your account ID and a clear statement of what you are requesting. We will confirm receipt and handle it according to the process set out in these terms and our privacy policy.
General account and platform conduct is governed by these terms. Rules specific to individual games — such as round mechanics or stake limits — are displayed inside each game interface. Where there is a conflict, the game-level rules shown in the interface apply to that specific game.