Casino / Live
116bgd keeps this policy straightforward: we tell you exactly what account and transaction data we hold, how we use it, and what you can do about it. Access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with us, we collect the information you provide during registration — your name, contact details and any payment method identifiers linked to your wallet, such as a Rocket or Upay number. We also record transaction references so your account wallet history stays accurate and accessible to you at any time through your account dashboard. Beyond registration data, we collect session and device information automatically. This covers your browser type, mobile operating system, and the pages you visit within the platform. We use this to keep the site working correctly on the devices our users actually carry — primarily mobile — and to identify technical issues before they affect your session. We do not sell your personal data to third parties. Where we share data, it is only with payment processors needed to complete a Rocket or Upay transaction, or with service providers who operate under a confidentiality obligation to us. Your data is retained for as long as your account remains active and for a further period as required by the applicable rules in your jurisdiction. You may request a summary of the data we hold at any point through our support route. Access to this platform and any data processing related to it depends on your local law and the eligible regions we serve.
Transaction references linked to Rocket payments are stored only to reconcile your account wallet history.
Upay transaction identifiers are recorded for account accuracy and are accessible to you through your dashboard.
Browser and device session data is collected automatically to maintain platform performance on mobile.
We keep your data while your account is active and beyond that only as local rules in your jurisdiction require.
This policy applies to data collected directly through 116bgd — on this site and through account interactions. It does not extend to third-party services you reach from our pages, whose own policies govern their data practices. Understanding the boundary helps you know exactly where our obligations begin and end.
Data collected when you register, log in or update your account details falls fully within this policy. We process it only for account management and to keep your session secure.
Payment references from Rocket or Upay interactions are covered by this policy. We record these to maintain your wallet history; the payment processor's own terms govern their handling on their side.
Browsing data gathered as you navigate game categories, account pages and support sections on this site is within scope. We use it to improve navigation and resolve technical issues.
External sites, linked payment platforms and studio-level game providers operate under their own privacy terms. Once you leave our domain, this policy no longer applies to the data those services collect.
You have real, actionable choices over the data we hold. The simplest starting point is your account dashboard — the profile and settings sections show the personal details recorded against your account, and you can update most of them directly. If a field is locked for security reasons, our support team can walk you through the correction process. For a full record of the data we hold under your account, you can submit a request through live chat or email and we will respond through the same channel. If you believe any information is inaccurate or incomplete, raising it promptly means we can correct the record before it affects your account wallet or transaction history. You can also ask us to clarify how a specific piece of data is being used — particularly if it relates to a Rocket or Upay transaction reference you do not recognise. All requests are handled through the support routes listed on this page. Eligibility for any data action depends on your local law and the region from which you access the platform.
Open your account dashboard and check the profile section to see the personal details we hold. Most fields can be updated directly from that screen.
If any registered detail is wrong — name, contact number or linked wallet reference — contact support with the correct information and we will update it promptly.
Submit a request through live chat or email to receive a summary of the personal data stored under your account. We respond through the same channel you use to ask.
If you are unsure how a particular data point is used, especially a transaction reference, reach out through the support routes below and we will clarify in plain terms.
All privacy-related queries go through the support routes published on this site. We do not maintain a separate privacy department contact — the same support team handles account, wallet and policy questions, so you reach a real person through the same channel every time.
The live chat icon is available on every page when you are signed in. Use it to raise a data query, request a correction or ask about a specific transaction reference on your account.
Send your privacy request or data correction query to the support email address shown in your account help section. Include your registered contact detail so we can locate your record.
Your signed-in account area includes a help and contact section where published support routes are listed. Check there first for the current contact details and any guidance notes specific to your query type.
Security, accuracy and clear retention rules sit at the centre of how we manage the data in your account. We do not treat these as abstract commitments — each point below maps to a practice you can verify through your account or by asking support directly.
We use cookies to maintain your signed-in session and to remember your preferences within the platform. You can manage cookie settings through your browser; blocking certain cookies may affect how the site functions on your device.
Account credentials are stored using standard security measures. We will never ask for your full password through chat or email. If you receive such a request, report it through live chat immediately.
Active account data is kept for as long as your account remains open. After closure, we retain only what applicable jurisdiction rules require. You can ask support for details specific to your region.
To update, correct or query any data we hold, contact support through live chat or email. We aim to confirm receipt and next steps clearly so you know the request is in progress.
These questions reflect what account holders most commonly ask about data, privacy and their rights on 116bgd. If your question is not covered here, live chat or email support can give you a direct answer.
We collect the details you enter during registration — name, contact information and any payment wallet identifiers such as a Rocket or Upay number. We also record session and device data automatically to keep the platform working correctly on your mobile or browser.
We share data only with payment processors required to complete a Rocket or Upay transaction, and with service providers who are bound by confidentiality obligations. We do not sell your personal data. Third-party services you reach from our pages operate under their own privacy terms.
Your data is kept for as long as your account is active. After account closure, we retain only what the applicable rules in your jurisdiction require. Contact support if you want details specific to your region and account status.
Open your account dashboard and check the profile section — most fields can be updated directly from there. For locked fields or a full data summary, submit a request through live chat or email and we will respond through the same channel.
Contact support through live chat or email and reference the transaction detail you have questions about. Our team will cross-check the record against your Rocket or Upay transaction log and clarify what the reference relates to.
This policy applies to data collected through 116bgd. Access to the platform and any associated data processing depends on your local law and the eligible regions we serve. If you are unsure about your eligibility, check the terms or contact support for clarification.