Casino / Live
116bgd operates under a policy framework that depends on your local law and eligible region. Before you access the platform, review the terms that apply to your account, your transactions through Rocket or Upay, and your use of site content.
Access to 116bgd and eligibility to use any account feature — including wallet transactions via Rocket or Upay — depends entirely on the laws and regulations that apply in your location. We do not make representations about legal status in jurisdictions we have not verified. If local law in your region restricts or prohibits online gaming or associated financial transactions, those restrictions take precedence over anything stated on this site. Our policy documents govern how you create and use an account, how we handle the information you submit, and what obligations both you and we carry during your time on the platform. Where you conduct a transaction through Rocket or Upay, the terms of those payment services also apply alongside ours. You are responsible for confirming that your use of 116bgd is permitted under your applicable local law before proceeding. We update these documents when our services change or when regulatory requirements make an update necessary. The version published on this page at the time you access it is the version in force. If you continue using the platform after a policy update is published, that constitutes your acknowledgment of the revised terms. Contact our support team if you have questions about a specific version or change.
Our legal policy draws a clear boundary between what we govern directly and what falls under separate terms. Understanding that boundary helps you know where to direct questions and what recourse applies in each situation.
The creation, verification, suspension and closure of your 116bgd account falls within this policy. We control these processes and you can raise access questions directly with our support team through the published contact routes.
Wallet deposits and withdrawals processed through Rocket or Upay are covered by our transaction terms. However, each payment service also carries its own provider terms that operate alongside ours — review both before completing a transfer.
Game content supplied by studios in our lobby — including titles from CQ9, Habanero and Pragmatic Play — is governed by those providers' content licences. Our policy covers how we present and make that content accessible, not the underlying game rules.
Any external link, third-party tool or service you reach from our pages operates under its own terms. We do not carry responsibility for the practices, availability or content of services outside the 116bgd domain.
You have concrete steps available whenever you need to review, correct or question anything connected to your 116bgd account. These are not abstract entitlements — each one maps to a specific action you can take through your account settings or via our support team. If you believe a transaction record is incorrect, open the transaction history section inside your signed-in account and compare it against your Rocket or Upay statement. Discrepancies can be flagged to our support team using the contact routes listed on this page. For account detail corrections — name, contact number, linked wallet — head to the account settings area and follow the fields shown there. Where a change requires identity verification, the instructions are displayed inline. You can also ask us, at any time, what data we hold about your account and how it is used. Submit that request through our live chat or email route; we will respond using the same channel you used to contact us.
Open the transaction history tab inside your signed-in account. Cross-reference any entry against your Rocket or Upay statement. If the figures do not match, note the transaction ID and bring it to support.
Account settings shows the fields you can edit directly. Some changes — particularly linked wallet numbers — may require identity verification steps that are displayed within the form itself.
If a specific clause in our terms is unclear, contact support with the section reference. We will provide a plain explanation of how that clause applies to your account and what it means for your access.
Ask us what information we hold about your account by contacting us via live chat or email. We respond through the same channel and clarify what is held, why, and for how long under our retention policy.
For questions specifically about policy, your account rights or a transaction dispute involving Rocket or Upay, use the routes below. These are the channels published on this site — we do not operate channels outside of what is listed here.
Open the chat icon from any page while signed in. State your account ID and the specific policy section or transaction you are querying. Our team reads the account record before responding so you do not have to repeat context.
Send your query to the support email address shown in the Help section of your signed-in account. Include your registered mobile number and a brief description of the issue. Email is suitable for document-based queries and policy clarification requests.
The Help section inside your account lists published answers to policy questions, transaction terms and account correction steps. Check there first — many policy questions about Rocket or Upay transactions are already answered in detail.
We want you to know exactly how we manage the information connected to your 116bgd account — what we collect, how long we keep it, and what controls you have over it. This section reflects our actual practices, not general statements.
We keep account and transaction records for the period required by the terms you agreed to at registration. After that period, records are removed unless an active dispute or verification requirement means we must retain them longer.
We use cookies to keep your session active after login and to remember preferences such as language and display settings. You can manage cookie permissions through your browser settings; disabling session cookies will affect how the account pages load.
Your account is protected by password and, where applicable, verification steps shown at login. If you suspect unauthorised access, use the account security section to change your password and contact support immediately through live chat.
To request a correction to account data we hold, or to ask us to delete information that is no longer required, contact support via email with your account ID. We confirm receipt and handle the request according to our published data policy.
These questions reflect what account holders in Bangladesh ask most when reviewing our policy. If your question is not covered here, reach out via live chat or the Help section in your signed-in account.
Eligibility depends on your local law and the region you are accessing from. We do not make legal determinations on your behalf. You are responsible for confirming that using this platform is permitted under the laws that apply to your location before opening or continuing to use an account.
We retain transaction records — including Rocket and Upay deposits and withdrawals — for the duration stated in our account terms. You can view your own transaction history inside the signed-in account at any time. For a formal record request, contact our support team via email.
Open account settings while signed in and locate the field you need to correct. Some changes require identity verification steps that appear within the form. If a field is locked and cannot be edited directly, contact support via live chat with your account ID and the correction you need.
Start by checking the transaction history in your account and comparing it against your Rocket or Upay statement. Note the transaction ID for the entry in question, then contact support via live chat or email. We review the account record and payment data and respond through the same channel.
The version of our policy published on this page is always the current one. We recommend checking this page if you have not visited for some time. Continuing to use the platform after an update is published signals that you have acknowledged the revised terms.
Yes. Send a data inquiry to our support email, including your account ID and registered mobile number. We will confirm what information we hold, the purpose for holding it, and the retention period that applies. We respond through the same email you contacted us from.